Acceptable Use Policy

Your services may be suspended or terminated for violation of this Acceptable Use Policy ("AUP") in accordance with the Online Transition Terms of Service. Capitalized terms used in this AUP have the meanings given to them in the Terms of Service.

If you have questions about prohibited activity or wish to report a violation, please contact us or call 630-496-5745.

Abuse

You may not engage in any of the following prohibited activities:

• Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network without permission.
• Monitoring data or traffic on any network or system without the authorization of the owner.
• Interference with service to any user, host, or network, including mail bombing, flooding, and deliberate attempts to overload a system.
• Use of any false, misleading, or deceptive TCP-IP packet header information, or use of an account or computer without the owner's authorization.
• Collecting or using email addresses, screen names, or other identifiers without the consent of the person identified.
• Distributing software that covertly gathers information about a user or covertly transmits information about the user.
• Distributing advertisement-delivery software unless the user affirmatively consents and the software can be easily removed.
• Any conduct likely to result in retaliation against the network or that triggers denial-of-service attacks.

Excessive use of system resources

You may not operate any service that unnecessarily interferes with the normal operation of the network or the network services generally available to other users.

Bulk or commercial email

Advance approval is required to send bulk or commercial email. At a minimum, you must demonstrate the following:

• Recipients have given affirmative consent to receive email through an opt-in process.
• Your consent procedures include reasonable means to confirm the recipient's identity.
• You retain evidence of each recipient's consent and can produce it within 72 hours of a request.
• You honor revocation of consent and process revocation requests within 48 hours.
• You post an email address for complaints conspicuously and register it at abuse.net.
• You post a Privacy Policy for each domain associated with the mailing.
• You have the ability to track anonymous complaints.
• You identify the source of the email in the body or the "To" line of the message.
• You do not send to any recipient after 3 consecutive rejections spanning 15 or more days.
• Any third-party services you use follow similar procedures.
• Online Transition may test and otherwise monitor your compliance with these requirements.

Authenticated SMTP policy

You may send to a maximum of 250 recipients per message through our SMTP servers. Any attempt to circumvent this limit constitutes a violation of this policy and may result in suspension of service.

Mail relays

The standard limit is 5,000 users per day at a rate of 250 messages per 20 minutes. Higher volumes require approval from our support team.

Vulnerability testing

You may not attempt to probe, scan, penetrate, or test the vulnerability of an Online Transition system or network, or to breach security or authentication measures, without the express written consent of Online Transition.

Newsgroups, chat forums, and other networks

You must comply with the rules and conventions of any bulletin board, chat group, IRC channel, USENET newsgroup, or other network you participate in, and with the content standards that apply to those forums.

Offensive content

You may not publish, transmit, or store content that:

• Constitutes child exploitation, bestiality, or non-consensual sexual acts.
• Is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech.
• Is unfair or deceptive under consumer protection laws, or constitutes a chain letter or pyramid scheme.
• Is defamatory or violates a person's privacy.
• Creates a risk to a person's safety or health, public safety or health, national security, or law enforcement.
• Improperly exposes trade secrets or other confidential or proprietary information.
• Is intended to assist others in defeating technical copyright protections.
• Infringes on the intellectual property rights of another.
• Promotes illegal drugs, violates export control laws, relates to illegal gambling, or relates to illegal arms trafficking.
• Is otherwise illegal or solicits conduct that is illegal under applicable law.

Content "published or transmitted" via Online Transition's network includes web content, email, forum postings, and any other internet-based transmission.

Copyrighted material

You may not download, publish, distribute, or otherwise copy in any manner any copyrighted material unless you are expressly authorized by the copyright owner, or are otherwise permitted by established copyright law to do so. It is Online Transition's policy to terminate in appropriate circumstances the services of customers who are repeat infringers.

Other provisions

• You must maintain current and accurate information with your domain registrar.
• You may only use IP addresses assigned to you by Online Transition.
• If any IP address assigned to you is listed on an abuse database such as Spamhaus, it is a violation of this policy, and your service may be suspended or terminated.
• Virus-infected or corrupted data on shared systems may be quarantined or deleted.

Service Level Agreement

No credit will be available under your Online Transition Service Level Agreement for interruptions of service resulting from AUP violations.